Complimentary Ice Cube Set with the purchase of Club 30 5-Piece Bar Set + Free U.S. Shipping Over $500*
Complimentary Ice Cube Set with the purchase of Club 30 5-Piece Bar Set + Free U.S. Shipping Over $500*
We are pleased to welcome you to our website (hereinafter referred to as the “Site”), accessible at www.christofle.com, which is published by ORFÈVRERIE CHRISTOFLE, a simplified joint-stock company with share capital of €14,620,000, registered with the Nanterre Trade and Companies Register under number B 562 063 263, VAT ID No. FR 01 562 063 263, whose registered office is located at 191 avenue Charles de Gaulle, 92200 NEUILLY-SUR-SEINE, FRANCE, service.clients@christofle.com (hereinafter referred to as “CHRISTOFLE”).
The publication director is Mr. Hamdi CHATTI, in his capacity as President.
The person responsible for editorial content is Ms. Stéphanie PERSON, in her capacity as E-commerce Director.
The Site is hosted by Adobe Systems Software Ireland LTD, whose registered office is located at 4-6 Riverwalk, Citywest Business Campus, Saggart, Dublin 24, Ireland.
Access to and use of the Site are subject to the following terms and conditions, the General Terms of Use, and the privacy and personal data protection policy (hereinafter collectively referred to as the “Terms”).
PLEASE READ THE TERMS CAREFULLY BEFORE USING THIS SITE AND REVIEW THEM REGULARLY. The User acknowledges having been informed, upon entering the Site, of the existence of the Terms and of the need to read them before any consultation. Accessing and browsing the Site constitutes the User’s full and complete acceptance of the Terms and the subsequent undertaking to comply with them. Any changes take effect for all Users as soon as they are posted online. CHRISTOFLE reserves the discretionary right to modify all or part of the Site, and in particular the Terms, at any time and without prior notice, notably in order to comply with new regulations or for improvement purposes. Accordingly, if you do not accept all or part of the Terms, you are not authorized to access the Site or continue using it.
The User may also print the full text of the General Terms and Conditions of Sale.
The Site and each of the elements that comprise it (including texts, photographs, trademarks, logos, illustrations, animations, graphic representations, diagrams, clips, videos, domain names, etc.) are protected worldwide by applicable intellectual property rights, personality rights, and any other applicable laws and, unless otherwise stated, are the exclusive property of CHRISTOFLE or are used with the authorization of their owner. Reproduction of documents published on the Site is authorized solely for informational purposes and for strictly personal, domestic, educational, and private use, provided that no modification is made to the Site content and that trademarks and copyright notices © remain intact. Any other use, in whole or in part, of the Site or any of its elements, including downloading, reproduction, transmission, representation, broadcasting, display, distribution, incorporation into a derivative work, or the creation of copies for other purposes, particularly public and/or commercial purposes, is expressly prohibited, regardless of the method or purpose, as is any alteration thereof. Nothing in these Terms shall be interpreted as granting, by CHRISTOFLE and/or any other person or entity, implicitly or otherwise, any license or other right in or to the Site or any of its elements.
The CHRISTOFLE Site may include links to other websites or other Internet sources. CHRISTOFLE has not reviewed every website that may be linked to its Site and has no control over their accessibility, content, advertising, products, services, privacy and personal data protection policies, actions, information, or any other material available on or from such external websites or sources. Since CHRISTOFLE cannot control these external websites and sources, CHRISTOFLE shall not be deemed to endorse them and/or their content and may not be held liable in any capacity for making such external websites or sources available, for their content, or for the User’s use thereof. Use of such websites is solely at the User’s own responsibility. CHRISTOFLE shall furthermore not be liable for any actual or alleged damage or loss resulting from or connected with the use of, or reliance upon, content, goods, or services available on such external websites or sources.
The creation of hyperlinks to any webpage of the Site or any element comprising the Site is prohibited without CHRISTOFLE’s prior, express, written authorization. Such authorization may be revoked at any time, without notice and without compensation of any kind. Websites containing a hyperlink to the Site or to any element comprising the Site are not under CHRISTOFLE’s control. CHRISTOFLE therefore disclaims all liability regarding access to, content, advertising, products, or services available on websites linked to the CHRISTOFLE Site.
For any authorization request, the User may contact CHRISTOFLE either through the contact form or by mail at CHRISTOFLE, 41 Madison Avenue, Suite 600, New York, NY 10010.
CHRISTOFLE endeavors to keep its Site accessible, without being under any obligation to do so. Access to the Site may therefore be interrupted for maintenance, security, updates, or other reasons. CHRISTOFLE makes its best efforts to ensure that information accessible through its Site is accurate, complete, precise, and up to date. However, information contained on the Site is provided “as is” and “as available.” CHRISTOFLE makes no express or implied warranty regarding all or part of the content of its Site and/or its technical operation. In particular, CHRISTOFLE cannot guarantee that the content posted on the Site or its use is free from errors, inaccuracies, omissions, bugs, malicious software (viruses, Trojan horses, etc.), defects, infringement of third-party rights, or that it is suitable for any particular purpose or use. CHRISTOFLE does not undertake to remedy any such issue.
Under no circumstances may CHRISTOFLE be held liable, in any capacity, for any direct and/or indirect, material, moral, actual, special, incidental, cascading, consequential, or other damage, including loss of use, operating loss, loss of profits, or loss of data, caused by, arising out of, or connected with access to or inability to access the Site, use of all or part of the Site, and/or reliance on any information obtained directly or indirectly from it, regardless of the nature, cause, origin, or consequences of the damage, even if CHRISTOFLE has previously been advised of the possibility of such damage.
CHRISTOFLE may not be held liable in any capacity or manner, and consequently shall not bear any related costs, if use of the Site or its content causes damage to the User requiring assistance or the repair or replacement of all or part of any equipment, hardware, or database. By accessing the Site, the User unreservedly agrees to access and use the Site at the User’s own risk. Because certain jurisdictions do not permit the exclusion of implied warranties and/or the exclusion or limitation of liability, some of the exclusions above may not apply to you.
Unless otherwise stated, the Site content is intended solely to promote CHRISTOFLE and/or its products. CHRISTOFLE does not guarantee that all or part of the Site is suitable for every country in the world or available for use in every country. The User unreservedly agrees to access and use the Site at the User’s own risk and is requested to comply with regulations applicable in the User’s country, it being understood that access to the Site and use of its content may be considered unlawful for certain persons or in certain countries. CHRISTOFLE products presented on the Site are representative of the CHRISTOFLE collection. Not all CHRISTOFLE products are presented on the Site, and not all products presented on the Site are available at all CHRISTOFLE points of sale. Product designs may be changed without prior notice and, for artistic reasons, products are not always represented at actual size. CHRISTOFLE products are sold solely within a selective distribution network through authorized points of sale and/or by CHRISTOFLE.
CHRISTOFLE recognizes the importance of protecting the privacy of all Users of the Site and is strongly committed to its security. Access to and use of the Site are subject to this privacy and personal data protection policy (hereinafter the “Privacy Policy”), which governs the manner in which CHRISTOFLE will collect, process, and disclose any personal data that you may provide through the Site.
THE USER IS THEREFORE INVITED TO READ THIS PRIVACY POLICY CAREFULLY.
The User acknowledges having been informed, upon entering the Site, of the existence of the Privacy Policy and of the need to read it before any consultation. Accessing and browsing the Site constitutes full and complete acceptance of the Privacy Policy and the subsequent undertaking to comply with it. Any amendments to the Privacy Policy take effect when posted online. If the User does not accept all or part of the Privacy Policy, the User is not authorized to access the Site or continue using it.
Any personal information that the User may provide to CHRISTOFLE is subject to the provisions of French Law No. 78-17 of January 6, 1978 relating to information technology, files, and civil liberties, as amended by the law of August 6, 2004. This Site is registered with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés – CNIL) under number 1038357 dated August 17, 2004, and our database has been subject to a declaration of compliance with Standard No. 48 under number 1256518 dated October 11, 2007.
CHRISTOFLE may collect personal data concerning the User. Providing this information is optional and subject to the User’s express consent. The User will be informed in advance and appropriately. If the User decides to provide personal information, required and optional fields will be clearly identified. Such information includes in particular:
• email address;
• title, last name, first name, and date of birth;
• country and city;
• delivery and billing addresses;
• telephone contact details;
• the language in which the User wishes to be contacted, where applicable;
• date of birth.
In addition, for purposes of monitoring the customer relationship, CHRISTOFLE may retain copies of communications with the User and of any responses to questions or comments sent by CHRISTOFLE to the User.
If the User does not wish to provide such data, CHRISTOFLE may not be able to process the User’s request. CHRISTOFLE does not intend to collect personal data from children under thirteen years of age. However, if a child under thirteen provides us with personal data, the child’s parents or guardians must ask us to delete that information from our files by sending a letter to CHRISTOFLE, 41 Madison Avenue, Suite 600, New York, NY 10010, or a message through our contact form.
Where the User provides CHRISTOFLE with personal data in order to submit information or a question of any kind through the contact form, CHRISTOFLE undertakes to use such data only in order to respond and/or conduct marketing research concerning the User. Personal data concerning the User will be used to send advertising messages relating to CHRISTOFLE and/or its products only with the User’s express consent. Personal data provided online by the User will be stored on the servers of ORFÈVRERIE CHRISTOFLE SAS. The retention period for personal data collected in this manner is five years, without prejudice to the User’s exercise of the User’s rights.
This information enables CHRISTOFLE, on the one hand, to process Users’ requests and, on the other hand, to better meet their expectations, conduct marketing analyses, and send them, where they have expressly requested it, information concerning CHRISTOFLE, CHRISTOFLE products, special events, services offered by CHRISTOFLE, and upcoming promotions by electronic means (product information, promotional information, and newsletters).
The User may at any time indicate that the User no longer wishes to receive such information by unsubscribing through the link at the bottom of emails sent or through the User’s personal account, if one has been created, or by contacting CHRISTOFLE directly in accordance with Article 8 below.
Personal data provided by the User to CHRISTOFLE are intended for CHRISTOFLE and, if the User consents, companies within the CHRISTOFLE group. CHRISTOFLE personnel and personnel of CHRISTOFLE group companies are subject to confidentiality obligations and are required to respect the User’s privacy. Subject to the exceptions described below, CHRISTOFLE does not sell, rent, or make personal data provided online available to any third party other than CHRISTOFLE group companies, unless required to do so by law, regulation, or a judicial authority, or if CHRISTOFLE believes in good faith that such disclosure is necessary to identify or contact a person, or to take action against a person or entity likely to cause serious harm or disrupt other Users of the Site www.christofle.com.
CHRISTOFLE may also select independent service providers to administer and/or operate certain functions and/or services relating to the Site, the proper performance of which may require the transfer of information submitted by you. Any such transfer will be subject to strict contractual confidentiality and security obligations and will be made exclusively for purposes of performing the functions and services described above. CHRISTOFLE requires its providers to keep confidential all information shared with them and to use transmitted data only to fulfill their obligations under their agreements with CHRISTOFLE. In all circumstances, CHRISTOFLE ensures that the retention period for the User’s personal data will not exceed five years. The User has the same rights with respect to such third parties as those described in the relevant article of this Privacy Policy.
Finally, if CHRISTOFLE and/or any company in the CHRISTOFLE group, or all or part of their assets, are acquired by a third party, the customer list of www.christofle.com may be included among the transferred assets.
CHRISTOFLE wishes to place a “cookie” or “tracker” on the hard drive of the User’s computer. A cookie or tracker does not enable CHRISTOFLE to identify the User. It does, however, automatically record information relating to the User’s computer browsing activity on the Site, including frequency of visits, pages viewed, date and time of consultation, actions on the Site, etc., which CHRISTOFLE may read during subsequent visits.
CHRISTOFLE uses this information to analyze browsing activity on the Site, make the Site more useful, and measure the effectiveness of communications with Users. Cookies or trackers are also useful for personalizing the User’s interactions and providing greater convenience during each new visit. Information provided by a cookie or tracker will be retained for a maximum of one year. CHRISTOFLE reminds the User that the User may object to cookies being stored either by deleting cookies stored on the User’s computer or by configuring the computer accordingly.
An information message will be displayed when the User arrives on the Site, offering the possibility to choose which cookies the User wishes to accept or refuse, it being understood that certain cookies are essential to the proper operation of the Site. Certain Site functions may no longer be available once certain optional cookies are disabled.
For more information, please visit our dedicated cookies page.
CHRISTOFLE undertakes to use all reasonable efforts to ensure that the User’s personal data remain secure at all times and are accessible only to authorized personnel of CHRISTOFLE and/or CHRISTOFLE group companies. For this purpose, CHRISTOFLE stores the information it collects on a secure server. However, it is expressly noted that no data transmission over the Internet is completely protected against unlawful intrusion by third parties for whom the data are not intended. Internet communications may potentially be intercepted, lost, or altered. Consequently, the User is fully informed that CHRISTOFLE may not be held liable, in any capacity, for damage of any kind arising from the transmission of personal and/or confidential information over the Internet.
This Privacy Policy applies solely to data collected by CHRISTOFLE through this Site and does not apply to any other website, whether linked to the Site by hyperlink or otherwise. Consequently, CHRISTOFLE may not be held liable, in any capacity, for the processing of data collected through such websites, including compliance with legal and regulatory requirements. Use of such websites is solely at the User’s responsibility.
The User has the right to access, modify, delete, and object to the processing of the User’s personal data and to its use for marketing purposes. The User may exercise these rights at any time and free of charge by sending a letter to CHRISTOFLE, 41 Madison Avenue, Suite 600, New York, NY 10010, or through the Site contact form.
The average processing time for a request is four to six weeks. During this period, the User may continue to receive offers from CHRISTOFLE.
By accessing and browsing the Site, the User agrees that the User’s personal data may be collected, stored, used, and disclosed in accordance with this Privacy Policy. CHRISTOFLE reserves the discretionary right to modify all or part of the Site, and in particular the Privacy Policy, at any time and without prior notice, notably in order to comply with new regulations or for improvement purposes, with the date of the latest update indicated. The User is therefore invited to review it regularly.
For any questions relating to this Privacy Policy, the User is invited to send a letter to CHRISTOFLE, 41 Madison Avenue, Suite 600, New York, NY 10010, or use the Site contact form.
The fact that CHRISTOFLE has not required enforcement of any provision of the General Terms of Use and/or the Privacy Policy, whether permanently or temporarily, shall under no circumstances be considered a waiver of CHRISTOFLE’s rights arising from such provision or a waiver of the right to enforce any other provision.
In the event of failure to comply with any of the terms of these General Terms of Use and/or the Privacy Policy, CHRISTOFLE reserves the right to terminate access to and use of the Site without prior notice, without prejudice to any remedies against the User. The User acknowledges having been informed thereof and must destroy all copies the User may have made of Site content.
These General Terms of Use and Privacy Policy are governed by and interpreted in accordance with French law, subject to any mandatory provisions to the contrary arising from EC Regulation No. 593/2008 of June 17, 2008 on the law applicable to contractual obligations (Rome I). French courts have territorial jurisdiction over any dispute relating to access to and use of the Site, subject to the application of Council Regulation (EC) No. 44/2001 of December 22, 2000 concerning jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I). Only the French-language text shall be authoritative.
© Christofle, November 2021
Orfèvrerie Christofle, a simplified joint-stock company with share capital of €14,620,000, registered with the Nanterre Trade and Companies Register under number B 562 063 263, whose registered office is located at 191 avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine, FRANCE, intra-Community VAT number FR 01 562 063 263 (hereinafter referred to as “Christofle”), creates, manufactures, and markets high-end silversmith products in the fields of tableware, home, gifts, jewelry, and personal accessories.
In addition to the Christofle Boutiques it operates and its distribution network, Christofle has chosen to offer its customers an online sales system for a selection of certain products through its e-commerce Site accessible from the French and English versions of www.christofle.com (hereinafter the “Site”).
These General Terms and Conditions of Sale, which specify in particular the procedures for ordering, payment, delivery, and possible return of Christofle products, apply to all sales of Christofle products concluded through the Site for delivery only in Metropolitan France, including Corsica and Monaco, Great Britain, and all countries of the European Union.
Accordingly, the customer declares that the customer has read these General Terms and Conditions of Sale before placing an order. For each order placed on the Site, the customer must confirm acceptance of the General Terms and Conditions of Sale by checking the box “I accept the General Terms and Conditions of Sale.” This validation when the order is placed therefore constitutes acceptance, without restriction or reservation, of these General Terms and Conditions of Sale and a waiver of the right to rely on any other conditions not expressly agreed between Christofle and the customer.
In accordance with Articles 1369-1 and 1369-4 of the French Civil Code, these General Terms and Conditions of Sale may be retained by electronic storage and/or reproduced by the customer by printing them.
These General Terms and Conditions of Sale shall apply for as long as they appear on the Site. Christofle may modify and update them at any time, provided that the applicable General Terms and Conditions of Sale shall be those in force on the date the customer places the order and formally accepts them.
In accordance with Articles 1369-1 and 1369-4 of the French Civil Code, these General Terms and Conditions of Sale may be retained by electronic storage and/or reproduced by the customer by printing them.
Online sales of Christofle products on the Site are exclusively reserved for end users, namely consumer customers within the meaning given by applicable law and case law, acting exclusively on their own behalf and domiciled in Metropolitan France, including Corsica and Monaco, Great Britain, and all countries of the European Union (hereinafter the “Territory”).
To purchase a product when placing a first order, the customer may choose whether or not to create a customer account. For subsequent orders, a customer who has an account may identify himself or herself using the email address (username) and password, the confidentiality of which the customer is responsible for preserving, by clicking the “Identification” icon.
The information required to open a customer account is as follows:
• email address, last name, first name, address, telephone number, country, language;
• password;
• delivery address and billing address.
Information provided by the customer in connection with each order, whether placed with or without creation of a customer account, must be complete, accurate, and up to date. Otherwise, Christofle will not be able to fulfill the orders.
The information collected will be processed in accordance with Christofle’s Privacy Policy available in the General Terms of Use section.
Customers must follow all steps displayed in order to validate their orders, including the step obtaining their consent by checking the box next to the statement “I confirm that I have read the General Terms and Conditions of Sale and the General Terms of Use – Privacy Policy,” and follow the online payment server instructions to pay the total price of the order, including all applicable taxes.
Customers are reminded that they may contact Christofle Customer Service at any time by clicking the “Customer Service” icon or by calling the telephone number shown on each webpage of the Site, particularly for any additional information or questions concerning products they wish to order.
Once payment for the order has been validated, the order is transmitted to Christofle for processing. It may no longer be modified and/or canceled except under the conditions expressly provided for in these General Terms and Conditions of Sale or as required by applicable law.
A summary of the order, in French for customers domiciled in Metropolitan France and in English for customers domiciled in Great Britain and other countries of the European Union, will be sent to the customer without delay by email to the address provided by the customer. For this purpose, the customer expressly accepts the use of email to receive Christofle’s summary of the order. The General Terms and Conditions of Sale will be accessible through a hyperlink in the order confirmation email.
This email includes, in particular, all information provided by the customer as well as the accepted price and payment terms, together with, where applicable, any difficulties or reservations raised by the order.
By retaining and/or printing this email, the customer has proof of the order, which Christofle recommends keeping. The customer must immediately report to Christofle Customer Service any errors and/or omissions contained in the summary. The customer may also access the history of the customer’s order(s) by clicking the “My Account” icon.
In addition, upon delivery, the customer will receive, for each product, written confirmation including the price paid and delivery charges borne by the customer.
The data recorded by the Site as summarized in the email constitute proof of all transactions between Christofle and its customers.
Pursuant to Article L134-2 of the French Consumer Code and its implementing decree, where an order is for an amount equal to or greater than $150, Christofle will retain the electronic document evidencing the contract for a period beginning on conclusion of the contract and continuing until the date of delivery of the goods, and for ten years thereafter. The customer may access the document upon simple request to Christofle Customer Service. In addition, regardless of the amount of the order, the customer may access invoices for order(s) by clicking the “My Account” icon.
Christofle reserves the right to refuse and/or cancel any order from a customer with whom a dispute exists concerning a previous order or for any other legitimate reason, including where the customer has breached these General Terms and Conditions of Sale or where the order is abnormal, particularly in view of the quantities ordered.
All orders placed on the Site are intended solely for customers’ personal use. Customers and recipients of products are prohibited from reselling all or part of the Christofle products ordered.
The prices of Christofle products presented on the Site are stated in euros, including all taxes, excluding engraving charges where applicable and excluding delivery charges. Any change in the rate of value-added tax will be reflected immediately in the euro sale price of Christofle products offered for sale on the Site, it being specified that products are sold at the rates in force as displayed on the Site on the date of the order.
The euro price including taxes of each product the customer wishes to purchase, as well as the amount of transport costs relating to delivery, will be communicated to the customer when placing the order on the Site in “My Cart” before validation of the order and in the order-summary email sent by Christofle. In addition, upon delivery, the customer will receive written confirmation for each Christofle product delivered of the price paid in euros, detailing the product price including taxes and the related delivery charges.
Product and price offers are valid for as long as they are visible on the Site and while stocks last.
Information regarding product availability is provided to the customer when the order is placed. Errors or changes may exceptionally occur, particularly where several customers simultaneously order the same product. If a product becomes unavailable after the order has been placed, Christofle will inform the customer by email as soon as possible and offer either a replacement product presented on the Site or cancellation of the order. If the customer chooses to cancel, a refund will be made no later than 30 days after payment if the customer’s bank account has been debited.
Christofle reserves the right to change at any time and without prior notice the products and prices offered on the Site, it being specified that the products offered for sale and their corresponding prices will be those in force when the order is placed, as accepted by the customer when validating the order.
The customer is duly informed that telecommunications charges associated with Internet access and use of the Site remain the customer’s responsibility.
Any order placed on the Site must be paid for by the customer immediately after validation of the order by debit from the customer’s bank account by clicking the “Pay” icon.
Orders are payable exclusively in Canadian dollars by PayPal or bank card. The following credit cards are accepted: Visa®, Eurocard®/Mastercard®, and American Express®, issued on bank accounts domiciled in Metropolitan France, including Corsica and Monaco, Japan, Great Britain, and other countries of the European Union.
The bank card will be debited in Canadian dollars when the customer places the order and completes the payment transaction in the secure payment environment integrated into the Site by a payment operator. The customer therefore authorizes the customer’s bank in advance to debit the account on presentation of records or statements transmitted through the payment module, even in the absence of invoices signed by the cardholder. Christofle products ordered remain the property of Christofle until Christofle has received full payment of the price.
For this purpose, the customer guarantees to Christofle that the customer is the cardholder and that the name appearing on the card to be debited is the customer’s own. In a secure Internet environment, the customer provides the sixteen-digit card number and expiration date and, where applicable, the security code appearing on the back of the card.
If the total price of the order, including taxes, cannot be debited, the customer will be invited to repeat the payment process. If the inability to debit the total amount is confirmed, the online sale will automatically be terminated and the order canceled.
For Internet payments and in order to combat Internet fraud, an online check will be carried out with the relevant banking institutions and organizations through the payment operator’s system. To ensure the security of transactions and consumers, Christofle, through its payment operator, reserves the right to block any order that appears fraudulent or does not provide all necessary online-payment security guarantees. Christofle does not collect or retain the customer’s bank-card details.
Any claim by a customer under French data-protection legislation will be transmitted directly by CHRISTOFLE to the payment operator.
Products purchased on the Site may be delivered only to the address indicated by the customer on the order form in Metropolitan France, including Corsica and Monaco, Great Britain, and all countries of the European Union. Any delivery address outside these territories or corresponding to a post-office box will be refused during the online ordering process.
Christofle products purchased online will be delivered to the customer’s address no later than three (3) business days from the day following the order for Metropolitan France, including Corsica, Great Britain, and countries of the European Union, subject to full payment of the principal price and ancillary charges.
If the order is not delivered by the stated delivery deadline, the customer may, after a period of seven (7) days, request cancellation of the sale and reimbursement of all sums paid.
Several shipping methods, together with their respective rates and delivery times, will be offered to customers:
• delivery by Chronopost for Metropolitan France, including Corsica and Monaco;
• delivery by DHL for Great Britain and other countries of the European Union.
Delivery Charges
Shipping rates payable by the customer will be detailed during the ordering process before final validation of the order. Shipping is free for orders exceeding €350 including taxes, after any applicable discounts.
Delivery Delay
Delivery deadlines are deemed to have been met by Christofle where the first attempted delivery of the order to the address indicated by the customer occurs within the delivery period communicated to the customer.
In the event of a delivery delay, the order is not automatically canceled.
If delivery is delayed beyond the period corresponding to the delivery method selected by the customer, Christofle will inform the customer by email that delivery will be delayed. The customer may then decide to cancel the order through Christofle’s contact form.
If the order has not yet been shipped when Christofle receives the customer’s cancellation notice, delivery will be stopped and any amounts already debited will be refunded without delay and no later than 30 days after payment.
If the order has already been shipped when Christofle receives the customer’s cancellation notice, the customer may still cancel the order by refusing the package when presented by the carrier or by promptly returning it by CHRONOPOST to Christofle in its original, unopened packaging. Christofle will then refund the amounts debited and the return shipping costs paid by the customer, upon submission of supporting documentation to Customer Service, within 30 days after receipt of the refused package, complete and in its original condition.
After dispatching the Christofle products ordered by the customer, Christofle will send the customer a shipping confirmation email, in French for customers domiciled in Metropolitan France and in English for customers domiciled in Great Britain and other countries of the European Union, together with an order tracking number.
Checking the Order Upon Arrival
The customer must check the condition of the packaging and the products upon delivery.
The customer is responsible for making any reservations and claims considered necessary, or even refusing the package, particularly where the package is visibly damaged upon delivery and before it is opened (for example, where the customer hears the sound of breakage inside). Detailed reservations and claims must be stated to the delivery person and, in parallel, sent to the carrier by registered letter with acknowledgment of receipt within three business days, excluding public holidays, following delivery of the products. In all cases, the reasons must be stated precisely. A reservation such as “subject to opening the package” has no value, whereas a reservation such as “package badly damaged, crushed at the upper left, taped” is considered valid.
The customer must also send a copy of this letter to Christofle. Failure to make a claim within the above period extinguishes any action against the carrier in accordance with Article L. 133-3 of the French Commercial Code.
If the package is in good condition but the product is found to be damaged upon opening, the customer must return it to Christofle under the conditions below for inspection, stating the reason for the claim on the return form.
For any claim, please call Christofle Customer Service at the non-premium number +1 (360) 777-5260, Monday through Friday from 9:00 a.m. to 6:00 p.m., or use the Site contact form.
The customer must ensure that the products delivered correspond to the order. In the event that the products do not conform in nature or quality to the specifications stated on the order form, the customer must return the products, complete and in their original packaging, to:
Christofle
41 Madison Avenue
Suite 600
New York, NY 10010
within seven (7) calendar days following the date on which the customer received the order. The customer is responsible for retaining proof of the return, which means that the products must be returned using the carrier selected for delivery or by any other means providing a certain date, with return costs and risks remaining the customer’s responsibility.
RIGHT OF WITHDRAWAL
Principle and Conditions of the Right of Withdrawal
The customer has a withdrawal period of fourteen (14) calendar days, without having to provide any reason for exercising this right, from the day the order is received or from receipt of the last product forming part of the order.
The withdrawal period expires fourteen days after the day on which the customer, or a third party other than the carrier and designated by the customer, takes physical possession of the goods.
To exercise this right of withdrawal, the customer must notify Christofle of the decision to withdraw from the online sale made on the Site by means of an unambiguous statement sent to:
Christofle Royalmount Boutique
5050 Chem de la Cote-de-Liesse, Montreal, QC H4P 0C9, Canada
or by using the Site contact form.
For assistance, please call Christofle Customer Service at the non-premium number +1 (360) 777-5260, Monday through Friday from 9:00 a.m. to 6:00 p.m., or use the Site contact form.
To help us process your package return as quickly as possible, please include the following information with the package:
• order number;
• last name;
• first name;
• email;
• telephone number.
To comply with the withdrawal period, it is sufficient for the customer to send the withdrawal request before the fourteen-day period expires.
The customer must then return the Christofle products at the customer’s expense, without undue delay and in any event no later than fourteen (14) days from the day on which the customer informed Christofle of the decision to withdraw, to:
Christofle
41 Madison Avenue
Suite 600
New York, NY 10010
The customer is responsible for retaining proof of the return, which means that products must be returned by CHRONOPOST or by any other means providing a certain date, with return costs and risks remaining the customer’s responsibility.
Subject to compliance with the deadline and procedures described above, Christofle will refund all sums paid by the customer, including the initial delivery charges billed by Christofle to the customer, to the customer’s bank account corresponding to the bank card used on the date of the order, within fourteen (14) days from the day Christofle is informed of the customer’s decision to withdraw.
Exception to the Right of Withdrawal
Christofle products returned incomplete, modified, spoiled, damaged, and/or soiled as a result of the customer will not be refunded. In addition, a Christofle product that has been personalized at the customer’s request may not be returned under the right of withdrawal. Pursuant to Article L121-20-2 3° of the French Consumer Code, the customer does not have a right of withdrawal for “goods made to the consumer’s specifications or clearly personalized […].”
When the “Gift Service” is used, the right of withdrawal belongs exclusively to the customer who placed the order, expressly excluding the recipient of the gift.
If the conditions for exercising the right of withdrawal described above have not been complied with even though the product has been returned by the customer to Christofle, the customer may receive the returned Christofle products again, at the customer’s expense, in the condition in which they were returned to Christofle.
For any request for information, order tracking, exercise of rights, or possible claims, the customer may use the Site contact form or contact Christofle Customer Service at CHRISTOFLE, 41 Madison Avenue, Suite 600, New York, NY 10010, at the non-premium number +1 (360) 777-5260, Monday through Friday from 9:00 a.m. to 6:00 p.m.
Christofle takes the greatest care and strives for the greatest accuracy in the presentation and description of products offered on the Site, including photographs, graphics, and engraving previews, within the limits of the technology and computer equipment used and in accordance with the best market standards. Nevertheless, such presentations and descriptions are provided for information only and do not form part of the contractual relationship between Christofle and the customer.
However, in the event of an obvious lack of conformity between the delivered product and its description on the Site (size, shape, or color completely different from what was advertised on the Site), Christofle undertakes to correct the error. The consumer may either exercise the right of withdrawal described above or invoke Christofle’s conformity warranty in accordance with the legal provisions reproduced below.
Article L211-4 of the French Consumer Code
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
The seller is also liable for lack of conformity resulting from the packaging, assembly instructions, or installation where the seller was responsible for installation under the contract or where installation was carried out under the seller’s responsibility.
Article L211-5 of the French Consumer Code
To conform to the contract, the goods must:
1° Be suitable for the use ordinarily expected of similar goods and, where applicable:
• correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
• possess the qualities that a buyer may legitimately expect in light of public statements made by the seller, the producer, or the producer’s representative, particularly in advertising or labeling;
2° Or possess the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, made known to the seller, and accepted by the seller.
Article L211-12 of the French Consumer Code
An action resulting from lack of conformity is time-barred two years after delivery of the goods.
Article L211-13 of the French Consumer Code
The provisions of this section do not deprive the buyer of the right to bring an action arising from redhibitory defects under Articles 1641 to 1649 of the French Civil Code or any other contractual or non-contractual action recognized by law.
Article 1641 of the French Civil Code
The seller is bound by the warranty for hidden defects in the item sold that render it unfit for its intended use or that so diminish such use that the buyer would not have purchased it, or would have paid a lower price for it, had the buyer known of them.
Article 1648, paragraph 1, of the French Civil Code
An action resulting from redhibitory defects must be brought by the purchaser within two years from discovery of the defect.
All elements of the Site (texts, images, drawings, models, logos, visuals, animations, videos, etc.) are and remain the exclusive property of Christofle. It is expressly prohibited to reproduce, exploit, distribute, use, and/or modify, in whole or in part, for any purpose and by any means, any such element and/or to create derivative works from it.
The “Christofle” trademark and, more generally, all other trademarks, illustrations, images, and logos appearing on Christofle products, their accessories, and/or their packaging, whether registered or not, are and shall remain the exclusive property of Christofle. Any total or partial reproduction, distribution, transmission, modification, and/or use of these trademarks, illustrations, images, and logos, for any reason and on any medium, without Christofle’s express prior consent, is strictly prohibited.
The same applies to all copyrights, designs and models, patents, and domain names, which are the exclusive property of Christofle.
No hyperlink to the Site is authorized without Christofle’s express prior consent.
Any reproduction or representation, in whole or in part, of the Site or any element appearing on it constitutes infringement that may result in the civil and criminal liability of its author.
Performance by Christofle of all or part of its obligations will be suspended if an unforeseen event or event of force majeure occurs that prevents or delays performance. Such events include, without limitation, war, riots, insurrection, social unrest, total or partial strikes, including transport strikes of any kind, interruption of production, interruption of energy and/or electricity supply, and Christofle supply problems.
Christofle will inform the customer of such an unforeseen event or force majeure event within fourteen days of its occurrence. If the suspension continues for more than fifteen days, the customer may cancel the current order, and a refund will be made under the conditions described above.
LIMITATION OF LIABILITY
Christofle may not be held liable for damage resulting from use of the Internet network, including loss of data, intrusion, viruses, connection failure, interruption of the Internet network, or other problems beyond its control.
Christofle reserves the right to suspend operation of the Site at any time.
Christofle is subject only to an obligation of means. The customer remains solely responsible for determining whether the items ordered are appropriate and suited to the customer’s needs and consumption. Christofle may not be held liable for use of items that is inconsistent with their intended purpose.
NO WAIVER
The fact that Christofle refrains at any given time from requiring performance of any provision of these General Terms and Conditions of Sale may not be interpreted as a waiver of the right to invoke such total or partial non-performance at a later date.
VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
If any provision of these General Terms and Conditions of Sale is declared null and void in whole or in part, the remaining provisions and the other rights and obligations arising from these General Terms and Conditions of Sale shall remain unchanged and applicable, provided that their application is not rendered impossible.
GOVERNING LAW / DISPUTES
These General Terms and Conditions of Sale are governed by French law, subject to any mandatory provisions to the contrary arising from EC Regulation No. 593/2008 of June 17, 2008 on the law applicable to contractual obligations (Rome I).
Any dispute arising from the interpretation and/or performance of these General Terms and Conditions of Sale, failing an amicable settlement, shall be subject to the exclusive jurisdiction of the French courts, subject to the application of Council Regulation (EC) No. 44/2001 of December 22, 2000 concerning jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I).
In all circumstances, in the event of a dispute, the customer may use conventional mediation proceedings or any other alternative dispute-resolution method.
© Christofle, April 2026
CREDITS
All designs are the exclusive property of Christofle.
Non-contractual photographs.
Any partial or total reproduction without Christofle’s authorization is prohibited.
Xavier de Bascher, Stéphane Garrigues, Peter Knaup, Claude Weber, Patrick Mouna, Vincent Thibert, Gwenaëlle Dautricourt, Jean-Michel Kollar, Luxproductions.com, Jean Oddes, David Silva, Luc Boegly, DR, Alain Gelberger, Patrick Lazic and Christofle.
DESIGNERS SECTION
Andrée Putman © Brigitte Baudesson
Andrée Putman © Xavier Béjot – Tripod Agency
Andrée and Olivia Putman © Xavier Béjot
Jean-Marie Massaud © Pierre Monetta
Marcel Wanders © Anja Van Wijgerden
Ora-Ito © Ellen Von Unwerth
COLLECTIONS SECTION
Luxproductions.com
THE BRAND SECTION
The Brand
© Luxproductions.com: Lifestyle photographs
© Vincent Thibert: Arborescence Candelabra
THE FOUNDATION
The Brand
© Luxproductions.com: Lifestyle photographs
The Design
© Luxproductions.com: Lifestyle photographs
© Luc Boegly: Panels and doors designed by Christian Heckscher, manufactured by Christofle and exhibited at the Geneva Intercontinental
© DR: Golf club
© Alain Gelberger: Straws
The Know-How
© Claude Weber: photographs of the Christofle Workshops in Normandy
© Luxproductions.com: Lifestyle photographs
The Heritage / Legacy
© Christofle Archives: black-and-white photographs and drawing
© Jean-Michel Kollar: portrait of Charles Christofle
© Stéphane Garrigues: Teapot
© Patrick Lazic: Louvre Museum
Material
© Claude Weber: photographs of the Christofle Workshops in Normandy
© Jonas Bresnan: advertising visual for the Collection 925 bracelet
© Luxproductions.com: Lifestyle photographs
The Company
© Luxproductions.com: Lifestyle photographs
© Claude Weber: photographs of the Christofle Workshops in Normandy
LEGAL GUARANTEES
The Christofle products sold on the Website are subject to the terms and conditions for French legal guarantees stipulated by articles L211-4, L211-5 L211-12 and L211-13 of the French Consumer Code and by articles 1641 and 1648 paragraph 1 of the French Civil Code.
Article L211-4 of the Consumer Code
The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility thereof or had it carried out under his responsibility.
Article L211-5 of the Consumer Code
To conform to the contract, the product must:
1. Be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;
2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and to which the latter agreed to.
Article L211-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the product.
Article L211-13 of the Consumer Code
The provisions of the present section do not deprive the buyer of the right to bring an action on account of latent defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extracontractual nature to which he is entitled under the law.
Article 1641 of the Civil Code
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.
INTELLECTUAL PROPERTY
All the elements (texts, images, drawings, models, logos, visuals, animations, videos, etc.) of the Website are and remain the exclusive property of Christofle. It is expressly prohibited to reproduce, operate, circulate, use and/or modify, in full or in part, for any reason whatsoever and by any means whatsoever, any one of the said elements and/or create works derived from them.
The “Christofle” brand, and more generally all the other brands, illustrations, images and logos featuring on Christofle products, their accessories and/or their packaging, whether registered or not, are and shall remain the exclusive property of Christofle. Any total or partial reproduction, distribution, transmission, modification and/or use of these brands, illustrations, images and logos, for any reason or on any medium whatsoever, without the express and prior agreement of Christofle, is strictly prohibited.
The same applies to all authors’ rights, copyrights, drawings and models, patents and domain names which are the exclusive property of Christofle.
No hypertext link to the Website is authorised without Christofle’s prior, express agreement of.
Any reproduction or representation, in full or in part, of the Website or any one of the elements featured thereon, constitutes an infringement and may incur the civil and criminal liability of its perpetrator.
FORCE MAJEURE
The performance by Christofle of all or part of its obligations shall be suspended in the event that an exceptional circumstance or a case of force majeure occurs which hinders or delays the performance thereof. Such cases are, inter alia, without this list being exhaustive, war, riots, insurrection, social unrest, total or partial strikes, including transport, of any kind, interruption in production, interruption in the supply of energy and/or electricity and Christofle supply problems.
Christofle shall inform the customer of such exceptional circumstances or cases of force majeure within fourteen days of their occurrence. In the case whereby this suspension continues beyond a period of fifteen days, the customer will then be entitled to cancel the current order, and will then be refunded according to the terms and conditions set out above.
LIMITATION OF LIABILITY
Christofle may not be held liable for damage resulting from the use of the Internet network such as inter alia the loss of data, intrusion, virus, disconnection, Internet network interruption, or other problems beyond its control.
NON-WAIVER
The fact that Christofle refrains from requiring the performance of any one of the provisions of these Terms and Conditions of Sale at any given time may not be interpreted as constituting a waiver of the right to subsequently invoke the said total or partial non-performance.
VALIDITY OF THE TERMS AND CONDITIONS OF SALE
If any one of the provisions of these Terms and Conditions of Sale is declared null and void in full or in part, the other provisions and the other rights and obligations arising from these Terms and Conditions of Sale shall remain unchanged and shall still be applicable if their application is not rendered impossible.
APPLICABLE LAW / DISPUTES
These Terms and Conditions of Sale are subject to French law unless otherwise stipulated by mandatory provisions such as those arising from Regulation (EC) n°593/2008 of 17th June 2008 regarding the law applicable to contractual obligations (Rome I).
Any dispute likely to result in the interpretation and/or performance of these Terms and Conditions of Sale, and failing amicable agreement, shall be subject to the exclusive jurisdiction of the French courts, unless Council Regulation (EC) n°44/2001 of 22nd December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I) applies.
CREDITS
All models are the exclusive property of Christofle.
Non-contractual photographs.
Any reproduction, partial or total, without the permission of Christofle, is prohibited.
PRODUCTS SECTION
Xavier de Bascher, Stéphane Garrigues, Peter Knaup, Claude Weber, Patrick Mouna, Vincent Thiber et Gwenaëlle Dautricourt, Jean-Michel Kollar, Luxproductions.com, Jean Oddes/David Silva, masaki-okumuara.com and Christofle
LIFESTYLE SECTION
DESIGNERS SECTION
Andrée Putman © Brigitte Baudesson
Andrée Putman © Xavier Béjot – Tripod Agency
Andrée et Olivia Putman © Xavier Béjot
Jean-Marie Massaud © Pierre Monetta
Marcel Wanders © Anja Van Wijgerden
Ora-Ito © Ellen Von Unwerth
COLLECTIONS SECTION
THE BRAND SECTION
The Brand
© Luxproductions.com : Lifestyle photographs
© Vincent Thibert : Arborescence Candelabra
THE FOUNDATION
The Brand
© Luxproductions.com : Lifestyle photographs
The Design
© Luxproductions.com : Lifestyle photographs
© Luc Boegly : Panels and doors designed by Christian Heckscher, manufactured by Christofle and exposed in Genève Intercontinental
© DR : Golf club
© Alain Gelberger : Straws
The Know-How
© Claude Weber : photographs of Christofle Workshops in Normandy
© Luxproductions.com : Lifestyle photographs
The Heritage / Legacy
© Christofle Archives: photographs in B&W and drawing
© Jean-Michel Kollar : portrait of Charles Christofle
© Stéphane Garrigues : Teapot
© Patrick Lazic : Louvre Museum
Material
© Claude Weber : photographs of Christofle Workshops in Normandy
© Jonas Bresnan : visual advertising for Collection 925 bracelet
© Luxproductions.com : Lifestyle photographs
The company
© Luxproductions.com : Lifestyle photographs
© Claude Weber : photographs of Christofle Workshops in Normandy
PROPOSITION 65
Proposition 65 Warning: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the State of California to cause birth defects or other reproductive harm.