Shipping & Returns
Please allow 5-7 business days to receive your order.
For 2-day delivery and rush orders, please call +1(360) 777-5260.
- Orders received will not be shipped before the next working day of ordering, and are based on availability.
- Delivery dates are estimates, and the actual delivery depends on Fedex and product availability.
- Customers are responsible for the cost for mailing back returns for an exchange or refund.
Christofle.com purchases can be returned or exchanged per the following: please contact our customer service at firstname.lastname@example.org or +1(360) 777-5260 from Monday to Friday from 9:00 am to 6:00 pm. Product exchanges via the Customer Service Center are not possible at this time.
Returns must be made 14 days from the date of delivery. Items must be returned in their original packaging. Any returned item which is incomplete, used, modified, damaged or soiled will not be exchanged or refunded. Please note that personalized and engraved items cannot be returned.
Gift recipients may exchange Christofle products at any Christofle Boutique in the United States of America. Pierced earrings may not be returned unless they are defective. All conditions must be adhered to, or Christofle will send back the returned products, and the customer will be charged for shipping.
The customer is responsible for shipping costs for returns (for jewelry sizing issues, returns can be made free of charge). The right of withdrawal can be exercised at the latest within 14 calendar days from the day of receipt of the order. If an order containing several products is delivered separately, the 14 day period starts from the receipt of the last item received.
Subject to compliance with the aforementioned deadline and the receipt of the products returned by the customer, Christofle will refund the entire amount paid by the customer, including the 14-day delivery. The refund is made with the same means of payment used by the consumer for the initial sale. Christofle products returned incomplete, altered, and/or damaged by the customer will not be refunded.
There are two ways you can return your order:
1. To get a refund, items may be shipped unused and in their original packaging to our Customer Service at the following address:
41 Madison Ave
New York, NY 10010
2. You may also return your item(s) to one of our U.S. boutiques for an exchange or refund. To find a boutique near you, visit our store locator. Please be advised that refunds are not issued directly by the store, but by our financial department. All refunds will be credited to the same credit card used to process the original purchase.
- For all returns, except where the item is defective or sent in error by Christofle, the customer shall be responsible for arranging and paying for the safe return of the products to Christofle.
- Items must be returned in their original packaging. Any returned item which is incomplete, used, modified, damaged or soiled will not be exchanged or refunded.
- Gift recipients may exchange Christofle products at any Christofle Boutique in the United States of America.
- Pierced earrings may not be returned unless they are defective.
All conditions must be adhered to, or Christofle will send back the returned products, and the customer will be charged for shipping.