Customer service
IMPORTANT INFORMATION
We are experiencing temporary delays in shipping our online orders and will put on hold engraving or personalization. Our delivery times are currently extended to two weeks.
If you have any question or urgent matter, please contact our customer service (+(33)02 35 05 99 58 Monday to Friday from 10:00 am to 6:00 pm), or our boutiques.
To thank you for your patience, please enjoy free shipping
on every order, until we resume our normal operations.
Our Customer Service
Your satisfaction is our priority. For over 190 years we have provided the highest service while meeting customer expectations and needs.
Whether it's getting information about our business, our history and our products, or helping you solve a problem, our Customer Service is there to listen to you by email or phone.
Contact Us :
- Any time by e-mail by completing our contact form
- By phone at +33 (0)2 35 05 99 58 Monday to Friday from 9:30 a.m. to 6 p.m.
- Need an immediate answer? We kindly suggest you reference our Frequently Asked Questions.
For more specific advice and support, you can also make an appointment with one of our sales advisers.
Lastly, if you wish to entrust us with a special project, such as an engraving or a customization of some of our pieces, please send us details about your project and request a personalized quote.