DELIVERY & RETURNS

  

DELIVERY

 

The different methods of shipping and their respective fees/ deadlines are proposed after the validation of your shopping cart.

 

- Flat Rate Shipping - $15.00

5 to 7 Business Days

 

- Orders received will not be shipped before the next day of ordering and are based on availability.

- Delivery dates are approximate, and the actual delivery may depends on availability.

- For rush orders and delivery within two days from the date of order please call 1-800-599-2352.

- Customers are responsible for the cost of mailing back returns for exchange or refund. 

  

 RETURNS

 

Articles purchased from www.christofle.com may be returned or exchanged according to the following conditions and procedures:  

 

To return please contact our customer service at the following address service.clients@christofle.com or number (no surcharge) 1-800-599-2352 from Monday to Friday from 9:00 am to 6:00 pm.

 

For any size problem, the jewelry can be exchanged for free. 

 

Returns are made at the expense of the customer. The right of withdrawal can be exercised at the latest within 14 calendar days from the day of receipt of the order. If an order containing several products is delivered separately, the period of 14 days starts from the receipt of the last one.

 

Please note that Christofle will not be able to take back engraved items.

 

The deadline for returns are no later than 14 days following notification of our decision to withdraw from our customer service.

 

Subject to compliance with the aforementioned deadline and the receipt of the products returned by the customer, Christofle will refund the entire amount paid by the customer, including the 14-day delivery. The refund is made with the same means of payment used by the consumer for the initial sale.

 

Christofle products returned incomplete, altered, damaged and/or soiled by the customer will not be refunded.

 

 

There are two ways to return our products:

1. Return for refund:  Items may be returned for refund to our Customer Service Center at the following address:

 

41 Madison Ave

6th Floor

New York, NY 10010

 

All refunds will be credited to the same credit card used to process the original purchase. Product exchanges via the Customer Service Center are not possible at this time.

 

2. Return for exchange or store credit:  Items may be exchanged or returned for store credit (no refunds) at any Christofle Boutique in the United States of America.  

 

Christofle Boutique locations:  

  • 846 Madison Avenue, New York, NY
  • 396 Bleecker Street, New York, NY
  • Bal Harbour Shops, 9700 Collins Avenue, Bal Harbour, FL
  • 150 Worth Avenue, Palm Beach, FL
  • 5085 Westheimer Road, Houston, TX
  • 9515 Brighton Way, Beverly Hills, CA
  • 8424 Melrose Place, Los Angeles, CA
  • 296 Boylston Street, Boston, MA
  • 67 Highland Park Village, Dallas, TX

 

Please note: For all returns, except where the item is defective or sent in error by Christofle, the customer shall be responsible to arrange and pay for the safe return of the products to Christofle.  Any returned item which is incomplete, used, modified, damaged or soiled will not be exchanged or refunded.  Gift recipients may exchange Christofle products at any Christofle Boutique in the United States of America.   Pierced earrings may not be returned unless they are defective. All conditions must be adhered, or Christofle will send back the returned products, and the customer will be charged for all shipping fees.