Dear Valued Clients,
Maison Christofle stands by you during this unusual time. More than ever, we revisit one of our core values of sharing. While we will do this virtually today – we will stay close and stand together collectively.
In this period of staying home, we are all rediscovering a new way of living together. Never has sharing time, moments of family connectedness, and being together seemed so important.
We can together elevate these moments of sharing around a reinvented end of day happy hour, the preparation of a meal or setting a beautiful table.
Please find below our updated guidelines in an effort to serve you during this time :
- Complimentary shipping, no minimum amount.
- Extended returns up to 60 days from order.
- Customer service available 7 days a week to share advice and recommendations, either by email or by phone.
Doing our best
We are here to serve you within the best conditions while protecting our employees. While we maintain our e-commerce activities our vigilance in respecting health rules of our employees and particularly with logistics & delivery services remain steadfast.
- We limit the number of people working in our facilities, following the local guidelines.
- We are maintaining and strengthening of health protective measures while respecting social distancing.
You will find below useful information relating to your orders :
- We continue to ensure delivery of your orders through our website. They are routed by our partners at FEDEX who today practice contactless deliveries. You can choose to be contacted via phone and agree to contactless drop shipment to your doorstep, and choose to waive your signature. As well, our boutique managers are available to consult and help guide you.
- Your order can be viewed on your account in the "My Orders" area and you can track your package on our delivery partners website.
- Given the circumstances it is unfortunately impossible for us, today, to guarantee delivery times. Tracking information is readily available however and we are not experiencing delays.
2. ENGRAVING AND CUSTOMIZATION
To ensure the safety of our employees, we are temporarily not offering engraving or personalization of our products.
You can however contact our customer service to inquire about the customization possibilities that we will offer again as soon as we return to normal.
We have extended the return period to 60 days from order.
All your refund requests will of course be processed but may be slightly delayed due to our limited staff during this period.
For all other questions, our customer service remains open to respond to you individually by email at [email protected] or by phone at 877-403-7367 from each day from 9:30 a.m. to 6:00 p.m. EST.